Shipping policy
Thank you for shopping with Magnetic Puzzle Co! Below is everything you need to know about how we ship orders.
Shipping Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
During high-volume periods (holidays, product launches, promotions), processing times may be slightly longer.
You will receive a confirmation email once your order has shipped.
Shipping Transit Time 5 to 8 business days.
Shipping Rates & Methods
We offer free shipping in USA.
We currently ship using trusted carriers such as USPS, UPS, and FedEx.
Shipping Confirmation & Tracking
Once your order ships, you’ll receive an email with tracking information.
Please allow up to 24 hours for tracking updates to appear after receiving your shipping confirmation.
Lost, Stolen, or Delayed Packages
Magnetic Puzzle Co is not responsible for lost, stolen, or delayed packages once marked as delivered by the carrier.
If your tracking shows “delivered” but you did not receive your package, we recommend:
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Checking with neighbors or building management
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Contacting the carrier directly
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Reaching out to us—we’ll do our best to help
Incorrect Shipping Information
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Additional shipping fees may apply for reshipment.
International Shipping (If Applicable)
International customers are responsible for any customs duties, taxes, or import fees imposed by their country.
We are not responsible for delays caused by customs processing.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery with:
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Your order number
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Photos of the damaged item and packaging
We will review the issue and determine an appropriate resolution.
Questions?
If you have any questions about our Shipping Policy, contact us at:
Phone number: +1 2183372526
Email: hello@magneticpuzzleco.com
Address: 6642 Munger Shaw Road, Duluth MN 55803, United States